Clairen Haus Let’s Talk Through It

11:47 PM.
No answer.

A pipe burst. Nobody picked up, so they called the next company. Layla answers your after-hours calls, so that job stays yours.

Book a free demo See how she handles a call

We tried it ourselves.

On Sunday, Oct 18, we called five home-service companies around Atlanta. Not one of the five calls reached a person.

How Layla handles a call.

Every after-hours call goes one of two ways. Pick one and watch what she does. Tap any step for more.

“A pipe burst under the sink. There’s water everywhere.”“The AC is running, but it’s blowing warm air.”

  1. She answers.

    Every call, no voicemail.

    She gets the name, the address and what’s wrong.

  2. Emergency or not?

    A few quick questions and she knows.

    Water on the floor: this one is an emergency.No danger, no damage: this one can wait for morning.

  3. She reaches your on‑call tech.

    Right away, with the full details, and makes sure the tech got them.

    Name, address and the problem, before the tech calls back.

    She books the next open slot.

    In the scheduling system you already use.

    Tomorrow morning, 8 to 10.

  4. The customer hears back.

    She tells them help is on the way, or your tech calls them directly.

    Your shop’s choice.

    She confirms the time.

    With the customer, before they hang up.

    Then she sends them the confirmation.

  5. You get the details.

    A text summary of every call: who, what, where and what she did.

    Nothing waits until you check voicemail.

No on‑call tech? She books your first morning slot and marks it urgent.You still get the summary, so you know what’s on tomorrow’s schedule.

The summary comes to your phone.

After each after-hours call, Layla sends you, the owner, a short text: who called, their callback number, the address, what’s wrong and what she did about it. Reply to the text if you need us.

Summary texts go only to shop owners who sign up for them. We never text your customers, and we never send marketing. Message frequency varies with your call volume. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Sign up for call summary texts

Clairen Haus · Layla

Clairen Haus Layla: New call 9:42 PM. Dana Price, 404-555-0182. Burst pipe under kitchen sink, water shut off. 1180 Oak St NE, Atlanta. Wants someone tonight. Reply STOP to opt out.

Thanks. My tech is on his way.

Example text. The caller and details are made up.

Hear a real test call.

The non-emergency path, start to finish: AC blowing warm air, booked for the next morning. About two and a half minutes.

After-hours call Layla · test call

0:00 / 2:42

Read the whole call

Layla’s own voice and replies. The caller is a scripted sample voiced by AI, and every detail is made up.

  1. Layla Thanks for calling. You’ve reached the after-hours line. This is Layla, the virtual assistant. Are you calling about a repair, an emergency, or to schedule service?
  2. Caller Hi, yeah. My AC stopped cooling. It’s just blowing warm air. Can somebody come out tomorrow?
  3. Layla Oh no, that’s no fun on a night like this. I can get you booked for tomorrow morning. First, may I have your name?
  4. Caller Dana. Dana Brooks.
  5. Layla Thank you, Dana. What’s the best phone number to reach you? I’ll read it back to be sure I have it right.
  6. Caller 404-555-0142.
  7. Layla Let me read that back. 404-555-0142. Is that correct?
  8. Caller Yes, that’s right.
  9. Layla Thank you. What’s the address where the AC needs service? Just the street and town is fine to start.
  10. Caller 1240 Maple Street in Decatur.
  11. Layla Got it. 1240 Maple Street in Decatur. Can you tell me, is the system running at all, or is it just blowing warm air when it turns on?
  12. Caller It’s running, the fan’s on. It’s just not cold.
  13. Layla Thank you. One more quick question. What’s the temperature inside right now, if you know? And is anyone in the home elderly, a baby or young child, or has a medical condition? That helps us set priority.
  14. Caller It’s about 80 in here. It’s just me and my husband. We’re fine.
  15. Layla Thank you, Dana. The next opening is Monday, October 19th, between 8 and 10 in the morning. Does that work for you?
  16. Caller Yes, that works great.
  17. Layla Perfect. You’re booked for Monday, October 19th, between 8 and 10 AM. Could I have your email address so I can send your confirmation? Please spell it for me.
  18. Caller D-A-N-A at example.com.
  19. Layla Thank you. Just to confirm, that’s D-A-N-A at example.com. Is that right?
  20. Caller Yes, that’s right.
  21. Layla Thank you, Dana. I’m sending your confirmation to that email now. It will have your arrival window, address, what to expect, and how to reschedule if you need to. The technician will call about 30 minutes before arriving.
  22. Layla Here’s what I have. Dana Brooks, 404-555-0142, at 1240 Maple Street in Decatur. The AC is running but blowing warm air, about 80 degrees inside, and no one with special needs in the home. You’re booked for Monday, October 19th, between 8 and 10 AM. Did I get all that right?
  23. Caller Yep, that’s everything.
  24. Layla Thanks for calling. Take care.

Be the one who answers.

Book a free, no-pressure call with Michelle. She’ll show you how Layla would answer your line.

Book a free demo