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Case study 03

Signature Delivery Suite™Client delivery software for executive and leadership coaches running premium 1:1 programs

Client
Clairen Haus (own product)
Role
Founder: product design and build
Period
Ongoing product

01

The problem

Coaches with a premium 1:1 offer often deliver it by hand. Conversations happen in DMs, assignments go out by email, resources sit in several folders, and there’s no clear way to show a client their progress.

The coaching may be excellent, but the experience around it feels scattered, and the coach spends time rebuilding context before every session.

02

What was built

A branded client space where communication, resources, assignments, feedback, progress and next steps live together, with one view for the coach and another for each client.

  • Six built-in areas: welcome and next steps, client communication, resources and recordings, assignments and submissions, feedback and approvals, progress and milestones
  • A five-stage Progression Scale that shows each client where they are and what comes next, using the coach’s own methodology
  • A coach view of the full client roster, current stages and who needs attention
  • A client view with their own resources, assignments, feedback and next steps
  • A self-serve setup: the coach adds the program, organizes materials and invites clients
  • A product site and an interactive tour of the coach and client experience

03

Evidence you can check

Everything below is public. Example clients in the tour are illustrations, not customer results.

  • The product site is live at signature.clairenhaus.com, with pages on how it works, who it’s for and why it was built.
  • The interactive tour at tour.clairenhaus.com lets anyone click through the coach and client views.
Signature Delivery Suite coach dashboard from the interactive tour, showing active clients, delivery progress and items needing attention for an example coaching practice
The coach view in the interactive tour, with example clients.
Signature Delivery Suite product site on a phone, with the headline about premium coaching delivery
The product site on a phone, captured from signature.clairenhaus.com.

04

Scope

The size of the product, counted from its live site and tour.

6built-in delivery areas
5stages in the Progression Scale
2views: coach and client
8pages on the product site, plus the tour

05

Build timeline

How the product came together, by phase.

  1. 01

    Discovery

    • Mapped how 1:1 coaching delivery actually runs between sessions
    • Named the gaps: scattered messages, files and next steps
    • Defined who it’s for: established executive and leadership coaches
  2. 02

    Design

    • Shaped the six delivery areas around a coach’s own offer
    • Designed the Progression Scale so progress has defined stages
    • Planned two clear views, one for the coach and one for each client
  3. 03

    Build

    • Built the interactive tour of the coach and client views
    • Wrote the product site: how it works, who it’s for and why it exists
    • Kept the look consistent with the Clairen Haus brand
  4. 04

    Launch

    • Launched the product site at signature.clairenhaus.com
    • Opened the self-serve founding plan for 1:1 coaches
    • Started a waitlist for group and cohort delivery

06

Tools and topics

  • SaaS product
  • Client delivery
  • Coaching operations
  • Progress tracking
  • Product design
  • Interactive demo

See it live Take the tour

Have a similar project?

Want your delivery to feel as premium as your offer?

Whether it’s Signature or a system built around your own process, Michelle starts with how the work really moves, then builds the structure that carries it.

Let’s Talk Through It hello@clairenhaus.com